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Delete your Meantu account

Account and associated-data deletion information · Updated 9 November 2026

Delete your account inside Meantu

  1. Open Meantu and sign in.
  2. From Home, open your profile and select My Account.
  3. Select Delete my account, review the information and confirm.

Your request is recorded for processing. Acceptance of a request does not mean that all data has already been deleted. Meantu aims to complete the process within 10 working days. Some requests may need manual review.

Request deletion if you cannot access the app

If you have uninstalled Meantu or cannot sign in, you can email meantu@jadesey.com to request help with account deletion. Use the email address associated with your Meantu account where possible, with the subject Meantu account deletion request.

Important: An email request does not automatically delete an account. To protect your account, Meantu support must verify that you are authorised before approving deletion. Never send passwords, one-time sign-in codes or your phone contact list in an email. Support may ask you to complete a separate safe verification step.

Information removed and information that may remain

The deletion workflow removes the Firebase Authentication account and the user's saved Firestore relationship data, including nested contact records. A separate process requests deletion of the associated RevenueCat customer record and checks the result. Some requests may need manual follow-up.

Limited deletion-status records and information that must be retained for a legitimate legal or security reason may remain for an appropriate period. Service-provider logs and backups may follow their own deletion schedules. We do not treat account suspension or accepting a request alone as completed deletion.

Premium subscriptions

Deleting your Meantu account does not automatically cancel any paid subscription. Cancel through the store where you subscribed to avoid future renewals. Refund requests remain subject to store rules and your legal rights.

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Merely visiting this page does not submit a deletion request. Use the steps above or send an email to start the verified support process.